We give our customers 100% satisfaction guarantee.

• Product delivery: if for whatever reason you did not receive your order. Contact us and we will replace free of charge.  Please allow 1 to 2 weeks for delivery within Australia, although most customers receive their order in less than a week.  Contact us and we will replace free of charge.
• Refund or replace: if you are not happy with your order, email us and tell us why. As long as the package is in its original condition, you may return for a refund or a replacement.
• Pets Gard buys products only from approved veterinary distributors in Australia.  We do not sell any product that we would not use on our own pets.
• Shopping at Pets Gard is safe and secure. Pay with PayPal which is safe and secure and we never see or keep your credit card details.